Shipping and Delivery

Effective date: 2024-03-17

Introduction

Welcome to Moaiji (“Company”, “we”, “our”, “us”)!

This Shipping and Delivery Policy governs our dealing with shipping and delivery-related issues of our service located at https://moaiji.com/  operated by Moaiji.

Shipping Policy

Moaiji offers two types of services: digital and physical.

● Digital Goods: Digital goods, such as downloadable content, will be available for delivery worldwide. Customers will receive a download link or file via email upon successful purchase.

● Physical Goods: Physical goods, such as merchandise, will be shipped only to addresses within India. We partner with reputable courier services to ensure reliable and timely delivery of physical goods.

Delivery Time

Delivery for physical goods within India usually takes up to 7 days from the date of dispatch, but in some cases, it may take up to 14 days. Estimated delivery times will be provided at the time of checkout. Please note that these are estimates and actual delivery times may vary.

Shipping Charges

Shipping charges for physical goods will be displayed at the time of checkout. The displayed charges are final and represent the best available rates for your order.

Tracking Your Order

Once your physical order has been shipped, you will receive a tracking number via email. Timely updates on the status of your delivery will be conveyed through email.

Delivery Issues

If you encounter any issues with the delivery of your physical order, please contact us immediately at customer_complaint_and_support@moaiji.com so we can assist you.

International Shipping

At this time, Moaiji only ships physical goods within India. Digital goods are available for delivery worldwide.